William Peace University

Post-Captain swiftly pivoted and increased the number of support hours and direct meetings in order to fully understand and support WPU’s entire process from recruitment to enrollment while developing concurrent trainings rooted in WPU’s own database configurations for brand new Slate users.

This alone required an extraordinary amount of communication, cooperation, and trust. The partnership led to a formal audit which identified and categorized numerous database misconfigurations and confirmed the need for a new Slate-based readmit process. The initial readmit process relied exclusively on a person-scoped form that was at the time very time consuming for staff to manage and confusing for students. The absence of a true application and reader process led to students falling through the cracks and a lack of clarity with enrollment numbers. Post-Captain revitalized this entire process through the development of a new Slate application, readmit communications, a readmit review process, and reports. This new process has led to completion rates for the readmit application increasing by 83%.

The success of the new readmit process led in turn to an even more ambitious project to establish direct admissions. Once critical values for direct admission such as GPA and Encoura data were confirmed, the necessary automations, communications, and reports to support direct admissions were developed. Since launching this pilot program, overall applications are up by 6.28%, and net deposits are up by 12.08%. William Peace intends to expand this program next year with Post-Captain’s support.