A People-First Partnership That Transformed Admissions at WPU
- Admissions
- Audits
- Portals
- Support
When the WPU admissions team first connected with Post Captain Consulting during the 2020–2021 academic cycle, the goal was technical: develop advanced funnel reports and a portal-based homepage dashboard. But when their internal Slate lead unexpectedly departed, the relationship quickly evolved, and putting people first became the foundation for everything that followed.
A Custom Solution Built on Trust
Rather than deliver a one-size-fits-all solution, Post Captain immediately increased meeting frequency and hands-on support to ensure the WPU team felt confident in the midst of change. We took time to understand their process from recruitment through enrollment, evaluating not just what they needed, but how they worked and who they served.
We also created custom training built around WPU’s own database, making it easier for brand-new Slate users to learn in context. Every step of the way, we focused on building trust, communicating clearly, and easing the burden on the people doing the work.
As the partnership progressed, a full audit revealed several misconfigurations and a major opportunity: rethinking the readmit process. At the time, students struggled to navigate the existing form, and staff spent excessive time managing a process with no true reader or application flow. Students were falling through the cracks and everyone felt it. Together, we reimagined the experience. Post Captain built a new Slate application, revamped communications, designed a full review process, and created clear reporting. The result? Readmit application completions increased by 83%, which was a win for both students and staff.
Success with the readmit process created trust, and opened the door for deeper conversations. WPU leadership wanted to explore direct admissions, and once again, Post Captain responded in a way that put their people first. Together, we worked hand-in-hand with their team to define clear criteria and build the infrastructure to make it happen: automations, communications, and reporting designed with both students and staff in mind. The new pilot removed barriers and made applying feel more accessible and personal. Since launch, applications have risen by 6.28%, and more students are seeing WPU as a place where they belong.
Now five years into our partnership, our work with WPU continues to be grounded in trust, care, and a shared commitment to making Slate work better for everyone. Our ongoing support includes regular checkups, responsive service, and specialized trainings for new users, all rooted in WPU’s unique database and team structure. From big-picture strategy to day-to-day fixes, Post Captain remains a trusted partner helping WPU move “all things recruitment” forward. With a 12.08% increase in net deposits and even more innovation ahead, WPU is showing what’s possible when technology, process, and people are all aligned.
At Post Captain Consulting, we believe the best systems are built around people. William Peace University is proof that when you lead with empathy and expertise, meaningful transformation follows.
“Their Slate expertise is unparalleled… I trust them implicitly, and I would not even consider looking elsewhere. Post Captain offers the complete package!”
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