SUPPORT
Get the Guidance You Need
(As You Grow With Slate)
At Post Captain, support means having a former Slate Captain in your corner. Someone who’s been in your position before, understands the demands of your role, and knows what actually works.
Ask a Real Human
Work directly with a dedicated Slate expert who understands your unique institutional needs and is invested in your long-term growth.
Adapt to Your Needs
Get flexible support, with dedicated time you can apply to whatever’s most urgent or strategic.
Feel Seen & Heard
Our guidance is tailored to your institution’s specific Slate instance, ensuring it’s both on point and immediately actionable.
How Support Works at Post Captain
Three levels. Each built for a different depth of partnership.
Not every Slate team needs the same level of support. Whether you need occasional guidance, ongoing collaboration, or a strategic partner for the road ahead, there’s an option for wherever you are.
Level 1
Response
A named contact for questions and requests.
Level 2
Cadence
Proactive monitoring and regular one-on-ones.
Level 3
Expansion
Strategic partnership for the long build.
Essential Support
Named contact. Dependable turnaround. Submit requests directly from within your Slate instance and receive a response within two business days. Incident response is included.
What’s Included
SUBMIT REQUESTS NAMED CONTACT 2-DAY RESPONSE SLA INCIDENT RESPONSE DROP-IN MEETINGS REQUEST HISTORYEnhanced Support
Biweekly one-on-ones and an annual technical audit. We know your environment before you have to explain it. One-business-day response SLA and unlimited Navigator Series registrations included.
What’s Included
SUBMIT REQUESTS NAMED CONTACT INCIDENT RESPONSE REQUEST HISTORY BIWEEKLY MEETINGS ANNUAL TECHNICAL AUDIT 1-DAY RESPONSE SLA FREE NAVIGATOR REGISTRATIONSAdvanced Support
Weekly meetings, quarterly strategy sessions, and an annual two-day on-site visit. Technical and governance audits included. We provide the strategic guidance and partnership needed to support long-term growth and success.
What’s Included
SUBMIT REQUESTS NAMED CONTACT INCIDENT RESPONSE REQUEST HISTORY ANNUAL TECHNICAL AUDIT FREE NAVIGATOR REGISTRATIONS WEEKLY MEETINGS QUARTERLY STRATEGY SESSION GOVERNANCE AUDIT ANNUAL ON-SITE PRIORITY RESPONSE RAPID PROJECT SCOPINGHighlighted features reflect upgrades and additions at each level
Not Sure Where to Start?
Every support relationship is different. A short conversation helps us understand your team’s workload and find the level that fits.
Built for How You Work
Support Starts in Your Instance
Every Post Captain support client uses the only request widget built natively inside Slate, putting your team one click from help without ever leaving your instance. That is how support should work.
Submit a support request right from inside your Slate instance.
Your Support Home Base
All Levels Are Powered by Atlas
Atlas is where your Post Captain support relationship lives. Schedule time, track progress, see your team, and review everything we have worked through together.
Every response comes from someone on your team.
Every request tracked. Every response logged.
One home for everything in your support relationship.
Not Ready for Paid Support?
Atlas is Free to Access
Atlas is Post Captain’s resource hub for Slate users everywhere. It includes guides, tools, Office Hours recaps and slides, True North editions, Navigator Series workshops, and the templates and builds Post Captain makes available to higher ed teams. No support contract required.
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Let’s Talk Slate
Three levels of support. One conversation to figure out which one fits.